Shipping policy

Shipping Policy

Processing time
We pack and ship most orders within 1–3 business days. Once your order leaves the store, you'll get an email with tracking.

Where we ship
We ship anywhere in Canada. We don't ship outside Canada at this time.

Shipping charges
Shipping charges apply to all shipped orders. The cost depends on your location and the size and weight of your order.

Pickup-only items
Some large or heavy items, such as bird seed and feed, can't be shipped. These items are marked "Pickup Only" and can be picked up in store or delivered locally in Greater Sudbury for a fee.

If your cart has both shippable and pickup-only items, checkout will ask you to choose pickup or local delivery for the whole order, or to place the pickup-only items in a separate order.

Local delivery in Greater Sudbury
We deliver to your door anywhere in Greater Sudbury. A delivery fee applies and is shown at checkout. Choose Local Delivery, and we'll call you to arrange a delivery time.

In-store pickup
Choose Store Pickup at checkout, and we'll email you when your order is ready.
Address: 2037 Long Lake Rd, Sudbury, ON P3E 6J9
Hours: Monday to Saturday 9 am–5 pm, Sunday 10 am–4 pm
Prefer to stay in your car? Call us at 705-523-2473 when you arrive, and we'll bring your order out.

Damaged or missing items
If your order arrives damaged or something is missing, email info@backyardbirder.ca within 10 days of delivery. Include your order number and a photo, and we'll work with you to resolve it.

Questions?
Call 705-523-BIRD (2473) or email info@backyardbirder.ca. We're happy to help.